Sure. I made a bad decision using this way of explaining an idea. Sure wont do it again. Here's a simple flow from your customer's perspective.

- goes to your website

- Search's your help page, if cant find it, email you

- You get an email, you respond to it, customer is notified

- IF you forward that email to a special cool email which we give you, it's published on your support page(which is embeddable to your website).

- Next person searching for this question doeesnt have to email you as they're problem's solved!