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So Google's approach to customer support is a security feature?

No, using Hotmail or Gmail prevents dns hijacking.

The answer he gave you was correct. The interpretation wasn't

No, it prevents social engineering.

This is where Google as a domain registrar really shines. :-P

You can lock it though.

Mine is. And it's all 2FA'd up. That was a part of the "Take Responsibility for your Own Stuff: For Dummies" guide I followed.

I imagine it would be easier to socially engineer a cellphone store employee and get a SIM to do a SMS-based password reset for a Google/Microsoft/Apple email account than it would be to hijack my domain.

Do you have a link to the guide you mentioned?

I'd like to see this guide too, please.