Hacker News Reader

I've canceled (and later resubscribed) to Netflix, Hulu, and Amazon without ever picking up the phone.

This is easy now. Just wait until retention starts hurting their bottom line.

YAGNI

That's not legal in California since 2018. From SB 313, which requires that a subscription that was initially started online shall be cancelable online as well:

a consumer who accepts an automatic renewal or continuous service offer online shall be allowed to terminate the automatic renewal or continuous service exclusively online

https://leginfo.legislature.ca.gov/faces/billTextClient.xhtm...

What about all the other states? I don't live in California. Companies can and do script different behaviors depending on which state you live in.

And that doesn't stop them from using dark patterns or cancellation fees.

Reply on news.ycombinator.com