Owners have infinite ways to allocate their time. Many owners feel problems in their gut but they are uncomfortable to deal with, and so instead they do other things (which are easy to rationalize as more important). E.g. firing someone, perhaps someone that was just hired two months ago who moved across the country to take the job but is not working out. Many people would come up with a hundred reasons to keep the person even if their gut is saying to fire them, because of how uncomfortable it would be to actually do it. This article is saying you need to run towards those moments of fear and discomfort and do the right thing, not run away from them and dig the hole deeper.