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Comment by tombrossman | Hacker News Reader

Curious, what call recording app do you use now please, and does it properly record full duplex audio from the line (so not using speaker/headset/other workarounds)?

The last time I had this working perfectly was with a Nexus 4 and I find that call recording apps do not work on newer phones I've bought since. Any suggestions? Android or iOS, I don't care which platform as long as it works well.

I used to set the app to only record incoming calls from callers not in my address book, and on several occasions it was a huge benefit to have these to refer to later.

Companies really do not like it when you email them recordings of their employee lying to you, and will go out of their way to make things right immediately when that happens.

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I use ACR and it worked wonderfully for a long time. I had some big problems with it on Android 9 when I upgraded to a Pixel 3 - there was a note about Android removing the required APIs for privacy reasons, and the ticket didn't look very hopeful. But now on 10 it seems to work pretty well. Don't know what changed - haven't look into it much because I haven't been having problems with big companies lately.

I did this once with Chase and didn't get anywhere. Had a CFPB case opened and they refused to budge.

I had called multiple times and was told that their QuickPay was irreversible and that it was fine to use it for commercial transactions. I accepted it for a transaction, the transaction got reversed and money taken out of my account and I was charged overdraft fees. Submitting the audio recording did not make a difference.

That's a shame, what was their explanation? Did they say it's OK for Chase employees to lie to customers, or did they dispute the authenticity of your recording?

There's probably something in the fine print of your contract with them that lets them get away with whatever happened, but always escalate matters as it's pretty effective. Press them on social media, if there's arbitration try it or small claims court, and involve any local media or politicians that you can get on your side.

Basically, just be a huge pain in the ass and do not give up or go away until they back down. This can take a while and you must document everything, every interaction.

They supposedly couldn't play the audio file.

Looking back I probably should have transcribed it and highlighted the relevant parts to show the issue more clearly.

Not intending to advertise but this is relevant because of the difficulty in capturing calls automatically on mobile phones, even for personal productivity purposes.

We'll be rolling out https://productive.app for cell phoe calls shortly, which has call recording and transcription built in.

Other than the ownership and convenience of searching through your own conversations, accountability is another focus (phone calls shouldn't be an enabling medium for shady businesses practices compared to non-ephemeral channels like texts and emails).

I tried to subscribe for updates but it required me to "prove that I am a human". I could not see any captcha or any other similar thing and it would not allow me to submit the form. I'm using Firefox focus on Android

BTW, there is nothing wrong with intending to advertise. Op (and I) are looking for a call recording app, and you know if one that you can (hopefully) recommend. The fact that you profit if we use it doesn't make your suggestion that much worse

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