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> is-it-turned-on?

Is not nonsense as most simple problems are caused by simple mistakes. Don't reflect your experience with computers and tools to the average user's experience.

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Well, OK, it’s reasonable place to start, but I think most of the HN crowd will have experienced the frustration of being unable to break out of that model. Obligatory XKCD: https://www.xkcd.com/806/

Uhh it’s an extremely stupid question if they’re asking for support about a word processor bug visible on screen. Blindly defending arbitrary practices out of context is stupid. Stop doing it.

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