20 years ago, I thought that learning the basics of a filesystem would be a staple of education. I painstakingly taught this to my non-technical relatives. It wasn't that hard. I just assumed that this stuff would start getting taught in public schools.

Instead, we've been struggling (and often failing) to dumb computers down. The fact that people still struggle with the same tasks is a testament to that.

I have lost track of the number of people who have lost precious pictures or documents because they don't understand what device they are stored on, and threw away their old iPad. By focusing on the most common case "emailing photos to grandma" we end up introducing all sorts of new problems.