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These things happen to computers. You should have been taking backups. Any data loss is on you. Seems like Linode responded reasonably, in my opinion.

I would react by rebuilding my server(s) and restoring the backed up data.

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Long-time Linode user here. Stuff happens. Agree Linode responded appropriately. I use their automated daily backup service but also maintain off-server redundant copies of critical data.

Learn from the experience, review your backup and management policies, restore from last available backups.

The problem is that its not the first time we're having issues with Linode. And yes, thinks happen, but the question is how often and on what extent. In my opinion, Linode is not a reliable company with exceptional service, and we will be migrating all our servers away from them.

I've run stuff there for years and never had an issue. I have been transitioning stuff to Digital Ocean, but really only because I like that they have an actual firewall that I can control. Also been moving more stuff to AWS. But, back to Linode, never had any major issues.

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