Linode Data Corruption and Issues
Hello,
I'm very sorry to inform you that there was an issue on the host that your Linode resides on which resulted in the loss of your Linode's data. Our administrators have attempted to recover your Linode's data, but have not been successful.
Due to the severity of the issue, the Linode is unrecoverable and we are unable to migrate it to a new host. Please accept our deepest apologies. We do have measures in place to prevent this kind of data loss but unfortunately, those features could not prevent today's failure.
While we understand that no amount of money can make up for lost data, we have gone ahead and credited your account for 3 months worth of service for the Linode that was impacted. This credit will be automatically applied towards future invoices.
We recommend redeploying your Linode from any external backups if they are available. While unlikely, you may be able to recover some data by rebooting your server into rescue mode and performing a file system check. I've provided the link to our documentation for assistance:
Booting Into Rescue Mode
Performing A File System Check
This is certainly not the experience that we want you to have while on our platform, nor is it the level of reliability we want you to expect from us. We can assure you that we will be performing a further investigation of this to better prevent further similar incidents. Please let us know if you have any questions for us.
Kind Regards, Mark Linode Support Team
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