The "real mess" of society is different from what social media has created.

Social media has added a new dimension to complexity in society, by adding a number(upvote/click/like/view/retweet etc) next to every thought and utterance.

Those numbers amplify behaviors both good and bad.

People who say social media exposes the real mess, make it easy for social media companies to deny their contribution to the mess.

When they start removing like counts (and it's taken way to long for this move) they are basically admitting their contribution to the mess.

As data of the last 15 years gets analyzed, on the impact of these numbers on individual and group psychology, expect major class action suits against these companies.