The reason her questions and were met with summary punishment was due to the fact that the moral crusaders she was attempting to engage with do not tolerate ideological noncompliance. There was no “misunderstanding.” Chipps and the rest could detect that she was likely to continue to ask questions about the policy, and anyone who dares question such policies is clearly a “bigot” and a “transphobe,” and why would you want someone like that to be a moderator?
Word to the wise: people like this (moral crusaders) will not hesitate to burn your organization to the ground if they don’t get their way. They’ll run coups (like this), condemn you on Twitter, and scare everyone into first being silent, then leaving the org, either out of fear of being the next to be condemned, or just the exhaustion of dealing with it all. I have seen this happen to non-profits, conferences, even private school boards (take a look at Oberlin for an example). If you get crusaders like this in your org, you should consider it an existential threat.
Well, off to delete my Stack Overflow account.