They might have trolled or basically showing off superior production process.
Second hand knowledge, but I was told they're detailed oriented because they basically don't trust anyone to tell them when they're wrong. The culture is so adverse to causing offense, that instead of reporting a mistake to a colleague, errors are sometimes allowed through and "engineered around" at the next point of assembly.
There were a lot of nuances to how this sometimes became self correcting and sometimes caused project failure, but as far as I can tell, that applies to everything Japan.
Firsthand sidenote: A similar cultural thing is being ashamed at anything less than proficiency, and will "pretend" to have no knowledge of a topic if they're not an expert. For instance, most people will claim to not understand English, because they're not fluent. But make no mistake, they understand 95% of what you're saying.
Low error rates in their own output means that they understand industry processes very well.
Although the American and Japanese factories were manufacturing the transmissions to the exact same spec, customers were specifically requesting the Japanese transmission. Investigations revealed that while the American transmissions met the spec, the Japanese ones exceeded it by a significant margin.
http://www.jimleonardpi.com/default/assets/File/Blog%20-%20W...
Except for stories about total engineering fail or borderline fraud, nowadays I couldn't imagine any stories being told about about manufacturing in Germany, US or China.
They did go to great lengths to clone though, but that was a "we can do exactly what you can in two years from essentially nothing" international politics dick measuring contest. Anything other than an exact clone would lead to a "look at how the commies can only make an inferior clone" talking point.
Though who am I kidding, no one probably evaluates production like that. Though I imagine chip makers are pretty serious about that kind of stuff.
It's because of William Edward Deming https://en.wikipedia.org/wiki/W._Edwards_Deming.
After WWII Deming was trying to get quality control using statistic to American Automakers. They didn't like it so he left for Japan. This is at least the story I've heard from my professors in quality control and statistic. The wikipedia is different in term of he started in Japan first and later on Ford hire him in the 1980s.
That’s why even executives will clean up their desks and offices, something Americans wouldn’t even know how to start.
Deming might have introduced electronics but the quality was always about the religious way they tackle their jobs.
Hello No. What you see is only what is happening in very few industries in Japan, but "excellence" does not describe Japan at large. Worker productivity is incredibly low (too many meetings with people who have nothing to do there), lack of individual leadership/initiative, and "cluelessness" is rather the norm than anything else. Just look at how badly designed are most websites, how badly designed are most products made locally (cars and a few other industries are an exception) and how they only value small increments instead of trying completely new approaches (they could never have made the iPhone despite them having all the pieces ready 10 years before).
> always
No, after WII for a long time Americans considered Japanese products as being cheap rip-offs of what they produced themselves and that only changed after 1970s.
> excellence
How about their excellence at using English, by the way? Their attention to detail when it comes to using other languages? I hope you realize how wrong it is to make blanket statements.
In a macabre twist, the perfectionism is still alive in the work of doing nothing, such as in the way people make meticulously outlined Powerpoints for inconsequential meetings.
> How about their excellence at using English, by the way?
English is probably not considered Japanese, so it doesn't matter too much in the ethos of Japanese perfectionism. Still, non-native speakers in Japan are reluctant from using English as it makes they can not speak perfectly.
I'm sorry if I sound too sarcastic for HN commenting standards.
Everything is a tea-ceremony, like watching paint dry.
Take Iaido, where they spend a lifetime visualizing the perfect cut; and compare it to western fencing.
Tongue in cheek, there's a certain beauty and peacefulness to it as well.
I agree with this. Mainly because of the belief that 'working hard' is working long hours. Lack of initiative is because being innovative and coming up with something new is considered as not having faith in what you already have and seen as betrayal or being disloyal to your cause.
But, it is certainly true that most people will satisfy their job requirements with utmost possible excellence and perfection. Not because they have to but because they want to. I still remember walking into a conbini (a term for convenience stores like 7-11) and buying two onigiris for me and my girlfriend, who was at the time browsing the store and not with me at the cashier. When she and I were exiting the store together, the cashier who saw us leaving came running towards us and handed a paper napkin. She thought I was alone and put only one paper napkin in the bag but noticing it's two of us now she had to give us another. I'd never expect see this level of observation and dedication to one's job in the US. This was just one instance, but I have several such anecdotes from my time spent in Japan.
> How about their excellence at using English, by the way? Their attention to detail when it comes to using other languages? I hope you realize how wrong it is to make blanket statements.
This is just anglo-centic racism and nothing else. Language is not a part of their job. You cannot expect one to do EVERYTHING in their daily life with attention to detail. If a Japanese person's job is to teach English or use English in a very professional setting where they are expected to speak correct English (and not just to get the point across) then they will learn it as required. They may still retain their accent but they'll speak with correct grammar. It can be extremely hard for a non-native English speaker to pick up the language. Grammar rules, pronunciations and exceptions are all over the place. It's unfair and very inconsiderate to judge someone based on this unless their job requires perfect English.
Ah yes, so should we also judge Englishmen by how well they use Japanese? What kind of anglocentric racist logic is this?
How about their excellence at using English, by the way? Their attention to detail when it comes to using other languages? I hope you realize how wrong it is to make blanket statements. "
As crazy as it sounds, the horrible English is because their fanatic adherence to pedagogical grammar and vocabulary cramming along with the fact that English's utility is mainly for university entrance exams. If you interact with any Japanese person from an elite university they will surprise you with their knowledge of English despite being unable to fluently communicate with English.
It is more an issue of conservatism than this so-called "culture of excellence".
The list is not too shabby.
Some things do suffer in Japan. On the other hand customer service is superb.
They're taught to do that since school, where students clean their own classrooms.
Even in the Olympics and World Cup etc., Japanese fans clean up after themselves, and other nations seem so impressed by that that it often comes up in the news:
https://www.reddit.com/r/videos/comments/8sck9f/japanese_fan...
Consider Tokyo, you'd think that a city with one of the highest and most dense metropolitan populations would generally be filthy and unhygienic, yet it's one of the cleanest.
It's because a lot of people's jobs is to clean. Look at how many folks clean up toilets in Tokyo, at certain places it's every 30 minutes.
There is no country in the world where things would stay clean without high frequency of cleaning, because statistically you only need one person out of a hundred or even less to make something dirty very very fast.
And Japanese cleanliness is true only when it comes to stuff at their door. How many times did I visit a beach where Japanese people who had a BBQ left all their garbage behind. On how many bottles and disposable bento boxes did I walk on after a large firework in summer.
In the mountains there are whole areas when you hike where all you see is garbage, because people throw stuff in nature without any regard for what it becomes.
yeah, how clean!
A good book on this is "We were burning" Japanese were able to make chips with less defects simply because they were more clean and careful. Folks didn't even realize that specks of dust could ruin chip manufacturing. It was the observance that cleanliness leads to high yields that because the origin of clean room.
I read it in an article somewhere and can't remember the source, but:
For Americans, something is perfect if it's the best.
For Koreans, something is perfect if it's new.
For the Japanese, something is perfect if it has no flaws.
And it isn't a huge stretch to say for the Polish, something is perfect if it's inexpensive.
Anyway, speaking of the Japanese, an abacus might be seen as perfect if it's a perfectly crafted abacus. They might even be very proficient at using it (A pop science book I read mentions competitions between Americans armed with first electronic calculators, and a Japanese master abacus user, and the abacus user won). The rather extreme example is not to say the Japanese are backwards, but for illustration purposes. They may not always have the same priorities. It doesn't matter much you have superior ways of working with wood and paper if your towns regularly burn down and you have to settle on very, very wide streets to limit damage.
Japanese goods also littered the low end prior to Taiwan, Mexico, Korea, and China.
When they moved away from manufacturing, many of the companies that built their reputations with sophistication and quality licensed their brands to any third party who'd pay to slap on their ersatz and second rate products.
Capability isn't uniform.
I remember this very comment from many years ago, but I've always wondered what it meant. Could you possibly flesh it out?
As an aside, I met you at an HN meetup 7 or so years ago in Tokyo, how time flies. Hope all is well.
Maybe he meant this.
Deming was awarded Japan's Order of the Sacred Treasure, Second Class for:
The citation on the medal recognizes Deming's contributions to Japan's industrial rebirth and its worldwide success.
He literally got Japan into scientific quality control using statistic. It's also something that six-sigma came out of (see: https://qz.com/work/1635960/whatever-happened-to-six-sigma/).
I don't remember exactly his biography, but I remember he was mildly respected at the US, and that's why Japan called him. There he made his name, so when he returned, he was the most respected thinker of his area.
I'd also add in some Deming here, his "lesser category of obstacles" which I'd prefer to call "terminal illnesses of megacorps" https://en.wikipedia.org/wiki/W._Edwards_Deming#Seven_Deadly... - listed after Seven Deadly Diseases.
Glorious. I loved that customer even though they were so, so hard to deal with.
I used to think that sensible and compelling new ideas would be adopted quickly. Today, I believe this view is hopelessly naive. After all, it took 40 years before we recognized the power of the Toyota Production System.
[1] For example, in current events: https://news.ycombinator.com/item?id=21166923
NUMMI (2015)
A car plant in Fremont California that might have saved the U.S. car industry. In 1984, General Motors and Toyota opened NUMMI as a joint venture. Toyota showed GM the secrets of its production system: How it made cars of much higher quality and much lower cost than GM achieved. Frank Langfitt explains why GM didn't learn the lessons—until it was too late.
Effective change requires tact and self-discipline.
But even I'm going to say you're making a rather absurd statement that's filled with delusional correlation.
MBA programs aren't the "cause" of US Industry decline. I don't even know where to begin with unpacking that they are the cause, because of the absurdity. MBA like programs (specialized business teachings to an advance level) have existed since the days of enterprise. The only difference between now and antiquity is the fact we've standardized the model and the naming conventions.
Don't forget too it's the consumer's dollar that ultimately has the "real vote" in where production happens. That's why the past two decades, small farms are more and more... viable is a strong word. But they're more popular and there are plenty that do well. Because certain consumers do vote "Yes, I think that a heritage chicken that's cage free and free range is worth the extra money compared to the commercial broiler breeds."
But it's a real difficult sell on someone to tell them, "Hey, you can go into an industry where there's money being thrown around or you can try raising a dying industry from scratch and hope it works out for you before the end of your lifetime." It's the same reason we tell kids you should go into STEM classes and not basket weaving. If consumers already have a history in paying for something, why should someone go into something where there's a history of consumers NOT paying for something?
The gospel of MBA programs changed to include financialization and outsourcing as two principal techniques that can be applied to every company and industry (they’re all the same, right?). This probably began in the early 80’s when the MBA began to gain currency as a respected degree.
Furthermore there is a hostility between management and labor In the US that does not exist in other advanced manufacturing nations such as Germany and Japan. Blame can be placed on both sides for this situation, but nevertheless the MBA worldview is one that above all treats labor and human capital as a commodity to be managed like any other.
Hell, you get that here in HN. While being smart in programming or IT infrastructure is a feat, that doesn't mean you instantly/magically understand dick all in infrastructure, geopolitics, transportation logistics and so on. I really picked up on that a year or two ago when an article talking about why there aren't that many women in the trucking industry because "it's such a great job".
Everyone was "Yea, trucking sounds great. We need to increase women in it, blah blah".
I did OTR trucking (over the road, meaning you do the long distance truck driving). It's a terrible, low paying job, low respect, zero life fulfillment job. You are only home 3-4 days every MONTH. You don't go home everyday. You live in that truck and it's not fun. I went from a relatively healthy and active person to gaining 25 pounds and I have chronic back problems after 7 months of doing it. It's been 8 years now. Still have those back problems. And I'm a lucky one. There are many other people who got it worse. There's a good reason why you won't be seeing a shirtless trucker calendar.
But holy shit, lots of silicon valley folks tell me I don't know what I'm talking about. Even though I actually did the job. One idiot who never did the job either writes an article and is suddenly an expert because they interviewed one person who "tried" to get a job as a truck driver... New York Times is an accurate and reliable news source... sure.
Why are you lot making me defend MBAs? It's pissing me off. The problems y'all are describing are not just "this one group is the cause of all our problems. We need to blame them and them alone instead of looking in a mirror and figuring out if I, myself, can improve myself and my situation." It's like with the bankers... which... fucking hell... I'm about to defend them... if people knew how to actually save and capitalize on money and that shit was taught properly in this country, there wouldn't have been fertile soil for all those financial instruments and shitty lending standards that crashed the market. Same goes with Apple. Can't blame them for making over priced, anti-consumer products. People buy it. It's their fault because there are options that people don't buy. They buy the overpriced trash and pay an arm and a leg for bs repair work. If I was in Apple's position, I'd crank that practice up to 11, all day long... damn it, I just defended Apple too... I need a drink.
Or infamously, anti trust law. There isn’t a week that goes by that someone doesn’t post “they are running afoul of anti trust law” where it doesn’t apply.
So I agree you don't need to tell people to do things other than the safe bets, for many reasons.
At the same time, don't beat and blame people who do the conventional wisdom and succeed. That's the part that pisses me off. Generally, people don't want to be "poor". Then one wisdom goes, shoot for the stars thus even if you miss, you still reach the moon. Alright, business or banking. Lots of money in both. The hedge their risk by getting degrees and an MBA, etc. And do well. People, even though they hate said field, still throw money at them. That person just shrugs and moves on with doing it, because why not? The only difference is, they got a finance degree instead of an engineering or art degree. Can't blame their choices if they have the mental fortitude to deal with that shit. They made the best decision within their life goals.
You don't take a degree with the mentality of "I want to spend money to make my life worse." If you have that outlook, better off on buying heroin.
The largest wage classes tend to be management now. The heroically competent worker does not get rewarded relative to others in the org like he used to, unless you specialise massively and have a reputation to boot.
I don't think you can measure mental fortitude like that, but I haven't taken those jobs to compare.
Some people are scared of money or behave irrationally with money. I've been to a few therapists that have high powered husbands or clients that illustrate just how irrational they can be. I can see the evidence for the spirit of malcontent with management but I would agree it's not something that can be half-heartedly expressed through a what is basically a meme. It needs to be articulated accurately if it is to improve.
That last comment: "Some people are scared of money or behave irrationally with money. I've been to a few therapists that have high powered husbands or clients that illustrate just how irrational they can be. I can see the evidence for the spirit of malcontent with management but I would agree it's not something that can be half-heartedly expressed through a what is basically a meme. It needs to be articulated accurately if it is to improve."
I find it difficult to take anyone seriously when they say people with lots of money make irrational decisions. Especially when making said money is generally viewed as an achievement in our society. None of us know that situation unless we're in it. That really goes for any situation. Just like in sports a spectator yells at a player for "making a stupid decision". Think about someone who just got an ego boost making a bunch of money. They can give/lend money to friends and family when they're down, being the hero. When before the money, they were kind of a nobody. They're going to protect that ability at all costs. Even at the cost of outside people to that circle of friends and family. Why care about people who don't care about your own family? Thus, you get someone who might be harder on their employees, making sure that certain numbers are met, so they get to stay at the high income position. Is it really irrational to maintain a level of heroism among your close friends and family at any cost? Livelihood, in modern society is pretty much the difference between life or death. No real income can lead to homelessness and a great chance of never getting out of it. Essentially "death". Obviously, it's no excuse for breaking the law or detriment to the health of "strangers" (employees). But if you realize that they're not just out to "destroy the world" and have the same basic drive as everyone else, do well for their family, you approach the "problem" differently. Which, comes to where you said, it needs to be articulated accurately to improve it. I just don't like the idea of "well, they're irrational even though I've never been in their same situation".
You're going to have to define your level of richness for me to answer that. But some people hoard dumb stuff even if they're rich. Some people leave close connections out in the cold that causes untold amounts of social damage that comes to bite them later on. Some people sink large amounts of money on vanity projects and dumb investments that put them back to square one.
I can understand attempting to do good an incurring a "dumb cost" as a stupid criticism of the rich. Some rich people don't even do good things, they just waste money and opportunities. Even some people on the pathway to being rich waste the opportunity. There is a story about a guy starting a scooter company. The scooter has two footholds in a V formation that lead to the central pillar you hold onto like a normal scooter. The inventor hooks up with Richard Branson and is set to hit probably tens of millions if not hundreds from all the way it was playing out. At the last hour before committing to launch he decides it's too much for him and sits it out. He goes home to a shitty job where he knows how everything works and has a middle class life.
Why?
Moving into any particular position in life takes a huge mental and social change, I can see rich people burning out and throwing their money away back down a few notches as they relax into a more common path in life. It can't only be measured in character or personality though. There is something else going on.
I've known people scared of accruing a lot of money. We outsource our money management to tax accounts, banks, brokers, dealers, financiers all the time. There is a deep principle in money or large quantities that is taken for granted. Emphasized even in the US. What is it that grants some the ability to manage a flood of cash, and others drown?
Homelessness in the US is not death, unless you choose it to be. It is exile at it's deepest. People come back from exile, not from the finality of death.
The world needs more of this style of thinking. Pure logic, or more accurately what people commonly think they're engaging is, even at its best falls short when trying to figure out what's really going on in a system as multi-dimensionally (and often counter-intuitively) complex as multicultural but globally integrated humanity.
Gosh,it's taken me hours to get this post through, I'd love to see HN open source their "you're posting too fast" algorithm, I suspect speed isn't the only thing involved.
Most CEOs and high-level executives in Japan and Germany (and many other countries) typically have:
- an educational background in the area they manage (say, mechanical engineering for car production)
- long careers/experience in that area
- passion for it (CEOs who race cars, etc)
Unlike executive in the US, who:
- have a 4-year business degree followed with an MBA
- jump from industry to industry (Carly Fiorina, etc),
- have no passion for the stuff they produce (they are typically finance or marketing guys)
The end result is that US companies turn into marketing/branding shells who outsource everything except for branding/sales or some kind of financial engineering schemes (GE)
Most of my career has been in government, and the finance cadre that ends up running most agencies are similar to MBAs as they have financial and budgeting expertise and minimal area expertise.
They produce a certain type of leadership style. That said, the folks who have expertise in the program side usually have awful financial expertise. You end up with an imbalance where finance dominates.
In short, the problems with MBAs would mostly go away if engineers had 15 credits in accounting.
Whether the dump on the company was justified or not. I literally don't know, I hate all wireless earbuds to begin with, I'm no expert. That, by itself, is a terrifying prospect. One slight misstep can be blown to crazy proportions. So, why not just "fuck it, just repackage something else we know works and move on. I want no emotional attachment to any of this, in case it blows up in my face." Before someone hits back, yes, the system can still do good, like the LockpickLawyer on youtube, showcasing shit, overpriced bike locks.
The downside of this is sometimes management attempts to optimise out the company's comparative advantages. Sometimes on purposes.
Not long ago a bored japan dude made a near mirror finish ball out of aluminum foil.
Is it bias from me or do they really have that desire/talent for refined everything ?
Anyway I don't think it's genetic, but cultural.
A car comes by, doesn't look right, anyone could pull the cord and stop the line while the problem was understood.
Yeah, but I bet that anyone frivolously pulling the cord would find themselves out of a job.
I get the downvotes now lol
Abstract:
Population stratification is a potential source of error in psychiatric genetics. New study designs and statistical methods can help guard against this problem. Molecular Psychiatry (2000) 5, 11-13.