This happened to me recently with an exercise bike which was an absolute piece of trash compared to what my sister bought and recommended. It makes me want to completely avoid Amazon.
This happened to me recently with an exercise bike which was an absolute piece of trash compared to what my sister bought and recommended. It makes me want to completely avoid Amazon.
Then why don't you?
I seriously don't want to be glib, but I read so many complaints about Amazon, their intermingling of stock from various, partially shady sources, fakes, dodgy reviews, which they do shit-all about, etc, etc.
Personally I don't buy at Amazon since when they pulled a bait and switch on their privacy pledge, which was pretty much in the beginning.
Their predatory behavior, their treatment of employees, their not giving a fuck if you get sent fakes, their systemic viloation of privacy, their dodgy support of law enforcement and their overall creepy behaviour all just reinforce me in this and frankly: I can live quite well without buying anything at Amazon.
So I'm genuinly curious: Why do so many people still buy despite an avalanche of complaints?
Free shipping! For me this is what keeps me coming back. Just two days ago I needed to get hair color for my wife. Went to the Target site. A nickel a box cheaper. I couldn't get the order up to their minimum for free shipping so I ended up back at Amazon and clicked the buy button. Again.
I watch my pennies pretty carefully because my household isn't very wealthy. I purchase where the price is best. When I factor in shipping "best" is still mostly Amazon.
I prefer the convenience of a brick and mortar store (the convenience being able to browse the products in real life and take it home with me immediately) but it's not always possible to find what I'm looking for locally.
Lastly, for every person complaining here on Hacker News about their one anecdotal issue with Amazon there's thousands of products being shipped every minute that have no issue. Amazon mostly works, though I wouldn't trust it for very large fragile things.
Except no one has them locally. Even Amazon can't get them to me in a reasonable amount of time (within the next week). Oh, well, too bad; what can I find that puts out heat without a blower? Home Depot has nothing, regional hardware store doesn't have anything. Amazon has eighteen different models to choose from, a half dozen of which they'll drop on my doorstep the same day.
I could have fished around the internet, found the heaters I originally wanted, wait a week or so. And then crawl in the attic to do a bunch of work that I'm in the mood to do today, not next week. Or I could just click the "buy" button for heater that will not be exactly what I wanted, but let's be real, it'll more than do the job. And I can be done with it and go on with my day. So that's what I did.
And that pretty much describes the thought process with any of my Amazon purchases these days. "I could spend more time on this and find an alternative. But today I have decided that my time is better spent doing something else, so imma click the Amazon 'buy' button." Yes, I have much room for personal growth there. But Amazon also makes it pretty damned convenient.
(As an addendum, I'll also note that not too long ago when I went with the alternative, the next day my credit card was compromised. So there's that to consider.)
It’s getting to where I only want to buy books on the site because even a counterfeit book (yes, I’ve received one of those too which was a scanned pdf of the original manufactured with print-on-demand tech) more or less gets the job done.
That sounds hard to believe. I encounter co-mingling of reviews all the time. And to be clear, I'm a huge fan of Amazon and buy almost everything except groceries through them, but the review quality is pretty inconsistent on many items. Co-mingling is the biggest and most obvious issue I have faced, but I'm sure fake or fraudulent reviews are another big issue that's not immediately obvious to reviewers.
Because, despite their many problems, their customer service is still better than most (maybe all) of their direct competitors.
I've only needed customer support from Amazon twice, but both times my experience was really bad.
Personally, I do try to avoid them. Originally it was because I didn't want them to grow in market power; now its' because the results are a lot worse.
But it's not always possible. Probably 80-90% of the time I'm able to find what I'm looking for somewhere else. But sometimes what I'm looking for I can only really find on Amazon.
That, and people still buy me Amazon gift cards.
When people give me gift cards of any sort, I just sell them to someone else outright.
If I can't find what I need at a local store, then I search the web.
If I can't find a website that has what I need and is at least in my country, I hit up Amazon.
If I can't find what I need on Amazon, then I stop by eBay.
Amazon has been getting to be more of a pain in the butt over the past couple of years, as so many sketchy third-party sellers have been cropping up. If I don't pay very close attention, I can end up placing an order from a seller that isn't what I thought, and turns out to be someone that I would have wanted to avoid.
Essentially, it's the same amount of caution that has always been necessary with eBay, and thus removes most of the advantages Amazon had over eBay. Given that, I may as well just go directly to eBay.
While Amazon may be cheaper I moan for independent book sellers going bust, because they just can't match the prices, let alone the cost structure of the behemoth. And I think they provide a valuable cultural service, which Amazon couldn't care less about.
Long gone are the times of good, researched reviews. Which in my opinion is another face of the deprecation of content value (ie people not paying for high quality researched content).
Same as why news channels now have people panels instead of investigative journalism.
Also the fact that most companies forbid benchmarks... they are incredibly useful tools for comparing products.
Of course, even easier than paying to remove bad ones is paying to add fake good reviews. Another issue is apps and such annoying you until you submit a review. Leave a bad one? Then they annoy you with more follow up, so you're pressured to leave a good review so they stop bothering you.
It would also be very hard for organizations as big as Yelp or Google to provide this service while covering up evidence of its existence.