The founders are very busy devising wage theft schemes. How can they possibly spend time on security or apologies?
Expand?
It turned out that until recently, that was not the case; drivers would get a wage to deliver food to you, and if you specified a tip through the application, then the driver would have money deducted from their wage equal to the amount of the tip up until tips made up one hundred percent of their wages, at which point tips would increase their take-home.
So in effect, Doordash was using tips to subsidize worker pay as opposed to augmenting worker pay, and this was in no way communicated to customers who reasonably expected that a tip would increase the worker's compensation.
That is extremely misleading. Another reason to tip in cash, I suppose :/
https://qz.com/1659475/the-merits-of-tipping-your-doordash-d...
[0] https://www.theverge.com/2019/8/22/20828742/doordash-tipping...
That's kind of the point. And par for the course in any tipped job.
If DoorDash had actually wanted to make it consistent, they would've just removed tipping, like everyone else does that wants to do that.
What they did was shady as hell, and they know it which is why they are changing it.
---
* There is the common, legally mandated practice for employees where minimum wage is paid instead of tips, until base pay plus tips meets that. You could make the argument that DoorDash base pay is simply $0.
But (A) base pay of $0 is never done (B) base plus tips don't typical fall below minimum wage (C) this doesn't really apply anyway since DoorDash doesn't pay wages; it pays contractor fees.