> Lots of comments seem to miss the point of this article. The point being made is to put the concerns of the customer first before yours.
Why didn't they just say so.
Why didn't they just say so.
That being said, when writing engaging content, it's usually better to show, rather than just tell. That's also what they did here.
Last thing - they wanted to convey the message to as many people as possible. If the article was entitled "Put the concerns of the customer first before yours," virtually no one would read it (and no one on a site like HN, Twitter, or Facebook would click through to it).