Other articles have pointed out that she hadn't immediately reported the rape to Lyft. The medium article makes it sound like Lyft were completely indifferent to the kidnapping and rape, but the related articles seem to agree that the first contact Lyft had was a complaint regarding her charge. Lyft themselves claim that the police had not given them a subpoena for information until six months after the incident had taken place. I'm very sympathetic towards Ms Turkos and feel for what she's been through, but the way this article is written is very disingenuous.