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????

Is it just me, or does anyone else think that the Twitter user is being fairly tame, and everyone here calling him "hysterical" are the ones overreacting?

It's not a small thing as it implicates millions in their daily lives. So a bad design decision on this scale trickes upwards and has huge costs for a society. The points the tweeter made were very well thought out. Everything should always be up for debate.

Most people using the subway aren't using those maps to begin with.

Not only did I downvote you, but I will specifically comment to tell you that you are both wrong, and even if you were right, it would be irrelevent. "Most" being what, 90%? 95%? So out of a city of 8.6M people, only 50,000 people a day need it to get around. Only 50,000 people need it to be able to move around from their home, the airport, the hospital and the restaurant.

Twitter is all about broadcasting people's unfiltered thoughts.

Twitter thoughts are more than unfiltered: the emotions have to be dialed up to the max for the tweet to stand out and get positive feedback. Small things get amplified AND they get interpreted as unfiltered thoughts.