Slack is overrated and over priced. Its not like messenger platforms are difficult. We have had msn messneger, yahoo messenger, whatsapp, rocketchat, facebook messneger, messenger, gchat, skype. Slack doesn't do anything particularly special.
> platform
Slack isn’t a messenger app. It’s a platform. People like to “work” in slack for some reason. not that slack is so well suited, but because it reduces the number of context switches you need to do. it’s good to have something as a central hub.
If you produce some kind of app, you’ll want to integrate into a messenger platform and your choice (if only one) will be slack. this gives slack gravity and that is what makes it special.
salesforce the core product is nothing special. it’s salesforce the platform which matters.
Open channels meant - more transparency and anyone can join and contribute. All those hella bots are extremely handy.
Overall, i would say we became more transparent, focussed and it made communication across a single company SIMPLE.
I'd be interested to know the stats on people using the video feature. My experience is that companies on slack primarily trust Hangouts and Zoom more than Slack for video conference.