I build WP sites for a local design agency (my client) who designs the theme for their client. I have 2-3 subcontractors that I work with to build these sites.
Building the site needs to be managed like a "project". Once launched, I want to give my client AND their client the ability to create tickets for any post-launch issues. I need these users to be "siloed" into organizations so that they can't see bug trackers for other clients. I need my subcontractors to be able to see tickets from projects they're approved to see.
I want the ability to create tickets via e-mail, sometimes from my client, other times directly from their client.
JIRA + Service Desk seems to give me everything I want, but the admin menus for their "classic" templates (i.e. Service Desk) are daunting. Lots of settings that (IMO) should be "global" are instead per-project. The only way to share these settings is to clone an existing project.
We've got ~12 sites that we're managing, and to make a "tweak" to one setting means having to go tweak that same setting 11 more times.
Is there any system smaller/simpler than JIRA that meets these needs?