a) It . is . so . incredible . very . slow, it . takes . 7 . seconds . to . load . a . page . when . hosted . on . atlassian.
b) Search is bad. It might be possible to find issues I have commented on 1-2 years ago and I have commented on and which contains some text, but the interface and results are no where near as good as a simple text search in Mail.app. This makes Jira a black hole where everything disappears into and is never heard from again.
1. When I just open the main page, it opens to whatever my last search was, which is almost always what I'm least interested in. Open issues assigned to me would be more useful, for example.
2. When I open an epic, there is no simple way (that I'm aware of) to hide the many associated issues that are closed already so I can focus on the outstanding ones.
3. Its visual editor is buggy, marking individual inline words as monospaced often fails.
There's probably more. I guess some of these issues could be workes around or configured if I became a power user, but it really doesn't make me want to.
On the plus side, the integration with the other slow and tedious Atlassian tools works OK and does give a generally quite useful set of tools.
Not that this exonerates JIRA of being clunky, but hopefully you can improve your experience.
Do they only open it occasionally? Do the pages they use open more quickly?
Anyone managing teams of engineers that can chime in? :)
Almost every ticket gets "accidentally" into edit mode and I have to click a button to get of edit mode but a slight click on text sends right back into edit mode.
I've written to Atlassian at least 2 times about this but they keep adding more JS to the page so I don't think the page will ever be light enough on my workstation.