Somewhat related - when I was working at Union Pacific in 2011, there was a hugely expensive effort to replace the old 1024x768 monitors in the locomotives with 1080p equivalents, including redesigning a lot of the UIs to work in a wide screen form factor.

After the rollout completed, all the feedback was negative, saying that the fonts were too small to read on the new displays, especially when the locomotive began vibrating at speed.

In the end, the whole fleet had a software update pushed out that set the resolution back to 1024x760, and all the UIs looked stretched. The engineers (train, not software) were ecstatic.

Lesson to take away is that with user interaction, it’s important to look at how humans will actually be using the system. That seems self evident, but given stories like these clearly isn’t.