As a former radio amateur I can tell you the emergency services use radio extensively for communication and no IT skills are required there. The simpler solution is more reliable. That's one of the reasons coding skills are not required where I live - those are complex and can be hard to maintain. Already mentioned below, btw:

>You may leave them in a worse situation as now they have less control, less understanding and if they need to change things and you or someone very similar to you (which is a rare combination) is no longer available, they're basically stuck.