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Comment by res0nat0r | Hacker News Reader

I live in an apartment complex, and just yesterday my 1 day delivery was marked as delivered and "left in parcel locker", but it isn't in my mailbox (it is too big anyway), and I have no auto-email unlock code for the Amazon locker type service they have setup in the common area, but it was marked delivered on the website.

I have no way of giving feedback that the delivery drivers here are lazy and marking packages as delivered to keep up their metrics and then actually delivering them the next day. It is very annoying.

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Contact customer service and tell them you didn’t get it. You’ll get some credit and if this keeps happening they’ll either do something or you’ll get lots of free stuff.

I agree they should contact CS, however I wouldn’t get my hopes up for credit or lots of free stuff. After many similar issues (caused by both Amazon & FedEx), and multiple hours on the phone w/Amazon CS, the best I ended up with was having them flag my account to avoid Amazon Logistics deliveries whenever possible.

Now they’re usually fulfilled by UPS, and I don’t recall any issues since having the flag added.

> the best I ended up with was having them flag my account to avoid Amazon Logistics deliveries whenever possible.

IIRC, Amazon.com customer support can only request the flag, but it can be denied. That's what happened to me, and I still get stuff delivered by Amazon Logistics.

At least their service has improved somewhat since then.

It usually always arrives the next day, so the package does come, just not on the day it is supposed to be delivered.

And if it happens often enough you'll get banned from Amazon for being an unprofitable customer.

If they don’t want to fix their shit and you don’t want to deal with their shit, then that outcome seems best for everyone involved.

Not if they're a retailer with 50% market share in the US, it may be your only option for some goods?

Do you have any examples? As far as I can tell there are plenty of viable alternatives.

I had a package that was marked as "handed to resident" yesterday even though I live alone, no one else has access to my apartment, and I wasn't home all day.

There should be a photo receipt of where the package was left: simple and easy verification.

Not always. The probability of me getting photo verification is inversely proportional to the value of the package.

My $2 item that shipped by itself? Photo. $1300 worth of PC build? No photo, no doorbell, nothing...

Except for the drivers that take a photo of the package at the doorstep, then take the package.

There wasn't. The package was at my door today however.

This sort of crap happens at least 50% of the time when I get something delivered by Amazon's delivery people. Those guys are just blatantly lying about when they deliver packages, and it is getting worse not better.

Very rarely ever have any issues with FedEx, UPS, or USPS. OnTrac is pretty garbage, but still better than Amazon Logistics.

I had a similar repeated experience and filed a complaint directly with Amazon by calling their support line and elevating it to logistics and implying that the driver might have stolen the package. I'm sure this is a well known tactic and that they log it as it gives them leverage against an unruly contractor.

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