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Comment by joshbetz | Hacker News Reader

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joshbetz·

Apple will fix this for free

https://support.apple.com/keyboard-service-program-for-mac-n...

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If you’re lucky.

https://news.ycombinator.com/item?id=20508393

Just did this, space bar was double pressing. It took them two weeks including having to order the parts after they said they would be faster in changing them and would hold parts in stock— at at Apple store in the middle of NYC.

If I knew it would take this long I would probably just go with this if I really needed my laptop.

Do you know what generation of butterfly KB they installed? My 2016 MBP is in repair and I'm curios what would they put in.

My MBP is late 2016, and just a few weeks ago they replaced my butterfly "second-gen v1" keyboard with the "second-gen v2" keyboard.

The tactile touch is noticeably different (more "rubbery") and some of the modifier keys (ctrl/opt) look different. It definitely feels like a welcome upgrade.

AFAIK there are 3 generations [0]. Can you find the new KB part number from the repair quote? Mine is S6800LL/A

[0] https://www.ifixit.com/Teardown/MacBook+Pro+15-Inch+Touch+Ba...

I believe the newest, 'more resilient' one. Don't know how to check for sure though. I have a 2018 model.

My experience was different: had my top case replaced in < 24 hours and zero issues getting them to do it.

It took 2 weeks for me, without a laptop. I had to do it 2 times, 2 weeks both times.

They fought me on the first one saying that I broke the keyboard. I lost 1 more week on the phone with Apple support to force them do the repairs free..

No. Fuck that free replacement program.

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