I think it is a good example that it is the fact that customers WANT IT that is important.

A lot of people here are technical and of course are concerned with technology, but it doesn't matter how right you do with the tech if the customer's don't want it... and to some extent it doesn't matter how WRONG you get the tech if your customers are happy / want it.

I work at a place where spreadsheets aren't "powering" things but they're certainly how some folks think about things and ... that's not so bad really as spreadsheets are pretty amazing.