It's remarkable how scientists, engineers and tech folk are able to abstract the description of a high-trauma event, especially for a young child's body and describe it in such matter-of-fact terms.
I note this here not only because it is striking to read but to also consider that we do this in our own work in the startup world. Often we will think of an act such as 'unfriending' someone as simply a manipulation and purge of row(s) in a database when, from the user's perspective, it may be a significant and deeply nuanced real-world event.
I think in both cases we could make better products if we articulated better and humanized events such as "going against the seat" or "unfriending".
(nb: I'm not comparing the impact of a mass body trauma to that of unfriending someone, fortunately for us there is very little if anything in startup world that has such real-world significant consequences)