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Are they that hard to use? Last time I used Avis, I did the reservation on my phone, went to pick the car up, which consisted of signing some papers and then taking any car I wanted from a certain section of the parking garage.

Enterprise is just as easy and they'll even bring me the car.

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Last time I rented from Avis I didn't even sign paperwork. I made the reservation, then changed it from the app on my phone in the airport before my flight. After I arrived, I went to the rental area, the app directed me to a car. I got in, and drove to the exit where I handed my driver license to an attendant who returned it with a receipt within 30 seconds and opened the gate allowing me egress. I was very pleasantly surprised at how improved the customer experience was.

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