Wouldn't that have been what Project X or Google labs was for? People don't generally like to constantly be unwilling beta testers. Google is doing it wrong. They ditch popular products that could work and are popular instead of spinning them out. They buy and then kill profitable and popular products. Google hasn't really had a successful project in a while. The last major one I can think of being Google Docs. Google sometimes builds applications that compete with their own products and then kills both the stable and new product.

What people expect is that one you have a stable of popular and successful products that you will either focus or provide long term support for the products that they rely on, whether you have to move to a different model or not. Microsoft and Apple both build new products and don't have the same animus directed at them because there's and expectation of stability or planning when a product gets sunsetted. How long did XP last? Windows 7 still gets security updates even if it's a dead product. Google just kills things, even Google Fiber that people rely on, with no transition plan and messaging that basically reflects that customers or users of the product don't matter to then at all. Google has worked hard to get their bad reputation and it turned from a darling into a dangerous entity.