True that. I used to both back then, first a user and then a SAP system guy. For me it is always a death spiral: people don't trust the system or it is too cumbersome, they use Excel, the system gets even less reliable, the use Excel even more,... and so on. I always saw it as my role a system guy to give users a system they can use and then force them to actually use it. Because, when providing the systemnI talked to them first so in the end it was ind of their system too.

And then there are examples like the production planning done in Excel because SAP PP isn't just good enough. Then the guy who created said Excel tool left. Years later when production had to switch to weekend shifts zhey couldn't because no one could adopt the Excel tool. Once you reach that point you are screwed.