Apple doesn't typically have an arrangement with a university. Apple does allow you to send the device in/get it shipped back to you though if there is an issue. There may also be a certified Apple repair store near your daughters university.
He was also the guy who was certified and licensed to do all that same kind of work on Dell. He spent > 90% of his time working on Dell stuff, and was very happy when he got a call to come work on Apple stuff.
Yup, one guy for the entire campus of 50,000+ students, and 20,000+ faculty and staff. It amazed me, too.