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Comment by mfatica | Hacker News Reader

To be fair what PC company does not have horror stories when it comes to customer service? The only exception I've personally experienced is Dell enterprise support, but that's a far reach from what any consumer will have.

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In college, I worked at my school's IT helpdesk, and have bought Latitude and Vostro models ever since. Next Business Day support, no questions asked. You don't have to be part of a corporation to get that level of service. I had a busted heat sink on my cheap $500 vostro, and they sent a technician over to fix it.

That's true. If I had an SV engineer salary I probably wouldn't think it too much. But the cheapest MacBook Pro is a quarter of my yearly earnings, so right now I will choose what is cheaper to maintain.

Strictly when it comes to customer service? Maybe Razer?

Their prices are definitely horror inducing for some of their peripherals, otoh...but that’s probably applicable to a large part of the “gaming peripherals” market.

Wait, what? I own a razer laptop but I bought it with knowledge that if anything goes wrong Razer support is worse than useless.

YMMV? I have the last generation blade laptop, and granted Ive only had two tickets opened with support but they were (at least in my experience) surprisingly fast and on the money with both experiences.

I didn’t want to speak for everyone so that’s why I posited the italicized “Maybe” because PC support is like throwing darts at a dart board.

From ten miles away.

With headwind.

If you go to the Razer subreddit, there's reasonable consensus that buying from the Microsoft Store, Best Buy, etc. is highly recommended for the extended warranty, which you will have a high chance of using if you regularly game on it.

Interesting. Both of my problems were hardware related (usb port and a power adapter), but I wouldn’t consider myself a “hardcore” gamer, I bought my Razer Blade to play a specific game (The Dishonored trilogy) at the time because I travelled quite often for work and had the disposable funds for it.

Maybe I got extremely lucky with my build, who knows.

Sucks to hear other people are having such a frustrating go at things. Price aside I’ve had a pleasant experience with Razer.

In my experience Razer is both good and bad - good because literally any issue you have with your laptop they will just offer to replace it, bad because the replacement can take 4+ weeks. I'm also slightly worried that it's literally impossible to buy any replacement parts from them, if the need ever arises. From companies like Dell or HP you can order literally any part, down to individual switches, if you know the part number.

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