>Denied data recovery when it’s possible

This one hits close to home.

I brought in my phone for a warranty exchange when the charging port was damaged. Phone at 7% without the ability to charge, I was told emailing photos to myself was the only option and was prodded to use the cloud storage in the future.

It’s unfortunate I wasn’t in the position to leave without a new phone. Years of photos were lost that day due to this lack of option and my own failure to back up locally.