> The tech is proprietary, and not that fun to work with.
That's a very kind way to say: everything in it appears deliberately engineered to ensure continued employment of consultants. :)
That's a very kind way to say: everything in it appears deliberately engineered to ensure continued employment of consultants. :)
Salesforce is built on mutually beneficial relationships. If you go under, they lose your business. If you grow, they make more money selling you more seats.
It's exactly what business should be.
And I don’t have time or room to get into how awful Salesforce documentation and support are if you try to implement anything yourself. As far as I can tell, the reason they tell you to hire a consultant is that only the consultants have the experience to know the literally unwritten rules.
When I really tried to pin them down on some of these implementation questions, the Salesforce folks actually said “well, we don’t recommend self-implementation”. So when you read all that stuff about it being a development platform, be aware that means for consultants, not you!
So if they’re being paid to develop trust...well, that’s the opposite of what they did.