* You don't have to "talk" with a CSR online, it's a chat window
* You can cancel with an email to unsubscribe@nytimes.com
* By disabling auto-renewal the subscription will automatically be canceled at the end of the subscription period
You're just splitting hairs - you still have to have a conversation with someone, and the rep in the chat box makes it just as difficult as if you'd called in. When I canceled, the rep kept asking me if I was sure, reminded me multiple times what I would be missing out on if I went through with it, etc.. It took more than 5 minutes to get them to pull the trigger on canceling my account.
>You can cancel with an email to unsubscribe@nytimes.com
But I, and many other users, just want to click on "My Account" and then click a button that says "Cancel Account".
>By disabling auto-renewal the subscription will automatically be canceled at the end of the subscription period
NYT doesn't tell you that that's a method you can use to cancel your account, and not everyone is likely to think of it.
What do you consider talking online, if not chat?
The pattern has gotten more familiar since then. It also seems like they've improved things.