I think that may be a little too subtle for the parent, but well done.

And will do so, once another provider becomes available in your area.

And enjoy their fantastic Super Complaint Automation Tasker system, which takes your valuable feedback and "$1 > /dev/null"

I did this yesterday, I called and expressed strong concern over Verizon's incident response and BGP security in general. I said I would not longer even want to be a FiOS customer, let alone business customer if I know that Verizon doesn't do basic prefix filtering on their BGP peers/customers.

I was careful not to berate/blame the T1 support people who have no clue what BGP is or even that an incident happened, but I tried to express the severity of the issue well enough that they would escalate a serious complaint to the network infra team.