Their moat is sticky?
They were simply the first company to do hosted chat well enough that it didn't constantly piss people off. I wouldn't call that a sticky moat.
They were simply the first company to do hosted chat well enough that it didn't constantly piss people off. I wouldn't call that a sticky moat.
There is no chat/IM client on the market today that is superior to the pinnacle, which was circa-2000 AOL Instant Messenger. Every platform gets worse every year, except slack.
well put - and - even more so: hosted business chat. all they have to do is keep on keeping on.
If we need to switch to a different messaging platform, sending that same notification at a different api should be pretty trivial. And if it isn't, I don't know why we'd be switching.
- deal with the target platform's API
- deal with APIs of the many platforms that are being integrated
- maintenance and SLAs
I honestly doubt you can create half a dozen good integrations that require more than just notifications in a channel (for example, PagerDuty notifications and the like).