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I think there can be several reasons that a company lacks good customer service. One might be lack of competition. Another could be that they don't see their users as customers.

Sure, but even Comcast isn't as bad as Google; not as much depends on Comcast, and Google has mountains of p[eople's key life-altering data, yet it is nearly impossible to speak with a human that has any capability to effect a change.

As with every generalizations, there are exceptions, but they generally only prove the rule.

I was thinking more along the lines of manufacturer's warranties, which are often hard to actually use. Or Teslas being in the shop for weeks due to an unavailable part.

Customer service has more to do with company-specific culture than what you actually paid. There are good and bad examples in every industry (or even with the same company).

> There are all sorts of things you can buy that have crappy-to-nonexistent customer service.

But that doesn't contradict the point of the comment you were replying to, does it?

Edit: You should reply instead of just downvoting.