Interesting, thanks for sharing that. What other services are you using? Is there anything I can read up on for this kind of operational stuff? It would be interesting to learn about the landscapes of tools people use for their production setups.
We use a variety of tools, and often when we add a new tool it's because we review the integrations for segment and discover a service that we can leverage. For a good starter setup though, I really enjoy segment, sentry, mixpanel, and heap.io. We use a few other services, but when it comes to troubleshooting for customers these are our main goto services.