And why do they feel it's appropriate to ask for help there? This would be like going to a talk from a presidential candidate about fuel economy, and raising your hand and saying "My car doesn't start, can you help me?"
If “Facebook” is the internet to you, typing into the first comment box you find seems more reasonable than finding an FAQ.
User seems to even have their spell-check in French mode - possibly not even using their own computer to ask the question.
If you pronounce "FAQ" by spelling out the letters (and not like "fack"), it starts with "eff", so you should say "an FAQ." I think that's the pronunciation I usually hear.
an SQL command
a SQL commandI guess it's one of those things that native English speakers don't even know they know. Like "Fewer tests means Less data", rather than "less tests means fewer data", or "six charming small new round green plastic tables" rather than "six plastic charming green round new small tables".
A bug tracker with feature requests for a popular app is like a gang rape these days. Hundreds upon hundreds of “Why is it still not fixed, it should take just ten minutes!!!” The weirdest thing is, trackers for things like Intellij Idea or Node.js are similarly filled with every problem, wish and opinion that users have—you'd think that programmers should know better but apparently not. “Tab to exit parentheses is essential for me, I'm not migrating from Eclipse until this is implemented!”
I almost completely stopped posting issues without code when I saw the scale of this phenomenon.