> There's no amount of money you can pay them to get decent support, that I'm aware;

We at NodeBB have a high enough spend to have access to level 2 agents (their responses are around 1 hour turnaround, if not sooner).

We don't actually spend that much either, compared to what some of our clients pay AWS, etc...

Now, we certainly don't qualify for their highest tier with the dedicated support manager and slack access, but that's ok. DO's been amazing to us as a host.