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This is definitely a corner case and the amount of such corner cases balloon into numbers difficult to boggle quickly.

I agree this is an egregious miss, but absolutely understandable from an engineers perspective.

I’m sure no one is happy with this outcome.

Upper/executive management certainly were happy... of course, until it bit the company in the ass. Engineering time not spent handling what would happen when a customer becomes not a customer is development/engineering time spent making features for sales to tout instead of making sure the product was safe for people they no longer thought they had a reason to care about. Reputational risk is really poorly handled because it's such a nebulous problem - and now, hopefully they'll see a massive drop in new customer acquisition and existing customer usage or they'll have absolutely no reason to care at all.

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