This. I was just reading some messages on the gofundme for his vacation (mentioned in thread) and one of the families on his route said that he remembers every childs names, even after they have left the house, which to me is something you would only expect of a good friend.

It seems like he is just a genuinely good guy who cares about these people and as you said, has the ability to connect with them on a level that most people don't.