Anecdotal: I know of at least one family that booked a trip on a non-Boeing airline, at additional cost, to avoid risking being on a Max.
Imagine that after the Max is back in service, that there is a serious incident in the first few months - it doesn't have to be fatal, just a close call of some kind - how many more customers will avoid the Max at all costs?
By the time you've arrived at the airport and see the MAX at your gate, it's too late and you've already paid your fare.
1. to make certain I don't board one of these machines by mistake. I will not risk my life over this egregious comedy.
2. to vote with my dollars and punish Boeing and businesses that do business with Boeing, especially if they refuse to remove these planes from their fleet.
What Boeing committed here is leagues beyond the recent emissions scandals. It's criminal and the perpetrators should be afraid of the coming justice. This should honestly be as close to a company-ending event as one could imagine. We shouldn't treat this lightly, slap on the wrist, business as usual. This must never happen again.
i booked a boeing 787 dreamliner but ended up in a crummy 777 from a decade ago.