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Comment by itronitron | Hacker News Reader

store pickup is very convenient, although Best Buy and Home Depot have an even better service as you don't have to install an app or use Apple Pay

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Actually, the thing that really makes them superior is that they have a dedicated pick-up area in the store. You know exactly where to go and you can get out of there quickly.

With the Apple Store I'm just walking into a big room full of busy people. I have zero idea of who the hell I'm actually supposed to talk to or where to go get the thing I paid for.

Yes. Picking up items at an Apple store still subjects you to mall parking hell, walking through the mall, finding Waldo to fetch your item and paying. I'de say pickup at Bestbuy or Home Depot is infinitely better... pickup desk generally at front of store.. ample parking steps away... in and out.

I really hate their store pick up because you have to find the same random employee to go fetch the item for you. What should be a 69 second in-and-our is at least ten minutes at the store near me.

Confused… https://store.apple.com lets you buy anything, pay any way you want, and pick it up at a store, no?

Right; the only unique thing about using the Apple Store app is that it lets you scan UPC codes for small-purchase items when you’re already in the store, allowing you to just pick something up and walk out with it. For large-purchase items, it’s the same whether you use the app or the website. (Although I think that when you show up to a store where you have an item waiting for you, and you have the app running, it does some kind of automatic prompting or notification to staff or something.)

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