>You basically cannot get timely repairs on a tesla. This is getting mainstream coverage.
You get a loaner Tesla during repairs so it's not that bad.
I was at work and discovered a flat tire at lunchtime. By 2pm there was a truck there with a loaner wheel, identical to my wheel. Not a lame low-speed wheel. The tire was also identical... same brand, same model. They took my wheel away and when it got to the service center, they called me and said that the tire would need to be replaced, as the flat was not fixable.
After a week they called me and said they couldn't find my wheel. It was lost somewhere. They said they would keep looking. Sounds like a nightmare, right? Well I had the perfectly good loaner wheel, so I was fine. It's a company going through some growth spurts, so there are bumps in the road sometimes.
Then a week later I came too close to a curb and put curb rash on their new loaner wheel. I had signed a document saying I would be responsible for damage. I called them (no hold time btw) and said hey, you lost my wheel, and you're taking a while to get it back to me, are you going to hold me to this thing about no damage on the loaner wheel? And they said, no, some wear and tear is fine. I mentioned the curb rash and they said don't worry about it, it's fine.
A week later they called and said they had found the wheel, replaced the tire, and the new tire replacement would be free, comped by Tesla because of the extra delay. That day they brought my wheel with the new tire on it to my workplace and mounted it onto the car in the parking lot, which took all of 10 minutes out of my work day. No charge for the tire, no charge for the time, no charge for the curb rash damage to their loaner wheel, no charge for anything whatsoever.
During this entire time notice I did not lose use of my car at all. Nor did I have to go to any service center.
People who do lose use of their cars get loaners... different from their own cars, but a bit too first world of a problem for me to complain about.