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I am sure this is the number 1 concern for them. If they don't solve this then they have just screwed themselves over.

Bigger concern: How exportable is this database (my guess is very, since its a resful api to access it all) because at some point if they fail, you going to need to move to your own cluster.

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Whether the API is REST is irrelevant. In most big data use-cases on real systems, you have special dump/export tools to get your data out. In this case, the question is whether such a tool/API exists, how fast and practical it is. It can be simple though, eg. do they have a button on the webconsole that exports your dataset to a CSV file that you can then download per FTP.

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