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My guess is their auth system is/was under a ton of load.

Specifically to make the password database more secure, the generation of password hashes is very computationally intensive by design (e.g. that's the whole point of something like bcrypt vs. sha1)

Password systems really shouldn't be designed to handle a 10x or 100x load without some slowdown. If they could handle that, it means their password DB probably isn't as hardened as it should be.

Password reset worked for me. Trying to change it from the account page did not.

Same can't change password

I could as of 10 minutes ago