Hacker News Reader

Comment by robotmay | Hacker News Reader

> The Lithuanian government has accused Revolut of having Kremlin ties before, which reached boiling point when it was reported that the company would be moving all of its servers to Russia.

That I did not know. I was an early user of Revolut but I've been done with them for a while (their marketing team is responsible for me dropping it). Time for me to send them a GDPR removal request I guess. They don't provide any way of deleting your account other than going through their awful chat support system so I guess I'll have to suffer through that again.

View on HN

European data protection laws are pretty strict. You can't just move data outside of Europe, you have to prove that it will be handled in accordance with European laws etc. I don't know how geo politics feeds into the decision, but I would be surprised if European citizens data were being exported there.

Yep. I am guessing that the real story might be that EU data stays in the EU, but as Revolut launches in Russia, Russian data stays on servers in Russia.

https://www.finextra.com/newsarticle/32213/revolut-launches-...

https://www.rbc.ru/finances/05/06/2018/5b1672e09a7947880015f...

Is there going to be much of their data they hold on you that they’d be able to delete? I’d imagine most of it would be required to be retained under various financial regulations, which would override your rights to removal.

If they lose their licences then they'll have to remove all of it.

I doubt it. They could lose their license and still have to make their records available for audit, at least for tax purposes.

> when it was reported that the company would be moving all of its servers to Russia.

Whoa, that's interesting news. Do you have a link or citation for that?

Only the parent article so far I'm afraid. Though I'd be interested in more citations too.

That's fake news and founders have denied that multiple times.

I have the same problem and didn't use it because of their scummy marketing practices.

I uninstalled the app thinking I could just log in to the website to cancel it but no luck, you have to phone.

Is there a simple way to submit GDPR deletion requests like this? They're being deliberately obtuse with closing accounts. They deserve to lose their licences.

And on top of that there's their culture:

https://www.wired.co.uk/article/revolut-trade-unions-labour-...

My account was deleted without any intervention from myself. I assumed it was because I had not used the account for some time and the balance was < 1 euro?

Like others have mentioned, I found their customer service to be worse than useless but kept the account as a stand-by.

Obviously, since I no longer have an account, the options for submitting a GDPR deletion are somewhat limited.

A GDPR request may not go far because banking regulations supersede GDPR when it comes to retaining records that might be required for financial investigations. I believe in a UK there's a requirement that they hold onto details of any transactions done for at least eight years.

I understand the banking requirements but in theory they should only be keeping certain information for security practices and scrubbing it from everywhere else (e.g. marketing/analytics etc)

Reply on news.ycombinator.com