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Comment by hliyan | Hacker News Reader

Most cases seem to be due to users mistakenly removing the permanent screen protection layer. The company claims that the foldable screen has been tested for 200,000 folds -- i.e. about 5 years of rigorous use.

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Most cases seem to be due to users mistakenly removing the permanent screen protection layer.

Let's not push blame on to the user. If the screen protection is so vital that the screen will fail within a day without it, then the problem is that the screen protection is removable and to easy to remove.

The screen protector is an integral part of the screen. It's not that if fails later on without it, trying to remove it destroys the screen. It's like pulling the contacts out of a port and complaining that the phone won't charge.

The point still stands. If the screen protector is so vital, it shouldn't be removable, shouldn't look removable, shouldn't be an option to try to remove it, and instructions should be clear to not attempt to remove it.

> It's like pulling the contacts out of a port and complaining that the phone won't charge.

No, it's like taking the plastic covering off the screen when you remove your new phone from the packaging. Everyone is used to doing that with new phones. If this is not one of those temporary plastic covers then it should not look like one.

The screen protector should not be removable then.

Everything is removable if you are sufficiently stubborn.

It should be significantly more difficult to remove with bare fingers.

Also, it seems likely that the protector could peel off accidentally during ordinary use, even by users who know not to remove it.

CNBC reported that they never removed it but the screen still broke

https://twitter.com/robotodd/status/1118585937712250880?s=21

If it's so easily removed, how is it "permanent"?

Also, you'd think that there'd be a "DO NOT REMOVE THIS" warning on the packaging.

I don't know. I'm not a Samsung rep. I merely stated what's currently known.

There is, but it's only on the production models, not review models.

This may be a case of cultural differences... a lot of Asian people like to leave those plastic protectors on!

I remember several US households with plastic cover over their couches. They didn’t even remove them for special occasions.

It always struck me as extremely strange to effectively ruin a product only to be able to throw it away in somewhat better condition.

My grandmother did this, which always struck me as insane. Because it IS insane.

If the protection layer is all that is "protecting" the screen, why make it removable. Or why not put a big warning label on it (or in the manual) when you unbox the phone. Just saying :)

No, place its edges underneath the cover so that it never seems removable.

If it’s pernanent, why would it be removable?

It's not removable, that's the point.

If you try to remove it, you'll break the screen. See Marques Brownlee's pictures:

https://twitter.com/MKBHD/status/1118580472576118787

Right, but it _is_ removable. Easily. Removing it does cause damage sure, but then shouldn't it be very difficult to remove?

I wonder if they bothered to test it with some sand on it and in freezing conditions / variable conditions.

"Most cases" = "One case"

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