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I totally agree. Command based bots might be the way to go for simple applications. Banks might do very well with command based bots. They know most of the questions being asked by the customer, why not automate the process.

For developers, this could be fun too. One idea is to run a chatbot script on all the servers and every time I have to run system commands I can do it straight from telegram.

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Why is this better than a form?

Geico did something similar. Instead of auto filling one form, you get to have 15 parts.

It’s very simple to me as a user: if your chatbot is simple enough to be easy to implement, it should be a form.

If it’s hard to implement with NLP and what not odds are discoverability will suck, complex operations will fail, and your bot will drive general unhappiness in the world.

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